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We're available to answer questions, help you manage your annuity contract or make a claim. If you're the self-help type, you may find what you need in FAQs or Forms.

Need expert advice?

An Athene Financial Professional can help find the product that’s right for you.

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Home Office

Athene USA
7700 Mills Civic Parkway
West Des Moines, IA 50266

Call 888‑ANNUITY (888‑266‑8489)
8:00 a.m. – 5:00 p.m. CT, Monday – Friday

 

Thank you for contacting Athene with your life insurance questions. In 2013, Athene sold most of the life insurance business acquired from Aviva USA to Accordia Life and Annuity Company, a subsidiary of Global Atlantic Financial Group Limited. Athene continued to administer the life insurance business during a two-year transition period with the final affected life insurance policies transferred to Accordia Life in early 2016. On January 11, the transition was finalized and Accordia Life began administering the affected life insurance policies.

You can be assured that during the conversion period your policy will remain in-force – including all guarantees provided by the policy – and all valid claims will be paid. Athene continues to work with Accordia Life to service affected customers and agents.

Accordia Life has set up a website dedicated to the conversion that may help answer common questions at accordiapolicyconversion.com. Also, customers can contact Accordia Life via email at askcustomerservice@gafg.com or via phone at 877‑462‑8992.

While Accordia Life has the immediate responsibility for resolving those customers' concerns, we want Athene's customers – past, present and future – to know that we are doing everything possible to ease your transition.

 

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    Annuity phone numbers
    • Fixed Annuities (contracts issued by Aviva Life and Annuity Company OR Athene Annuity and Life Company)

      888‑266‑8489

    • ATHENE MaxRate® Annuity (contracts beginning with NY)

      866‑690‑1992

    • Fixed Annuities (contracts issued by Investors Insurance Corporation)

      866‑626‑1161

    • Fixed Annuities (contracts beginning with MA)

      866‑690‑1992

    • Fixed Annuities (contracts issued by Liberty Life Insurance Company or RBC Insurance that DO NOT begin with MA)

      800‑234‑5514

    • Fixed Annuities (contracts issued by Presidential Life)

      800‑926‑7599

    • Variable Annuities

      800‑423‑9398

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    Life Insurance phone numbers
    • Accidental Death

      800‑845‑9265

    • Athene Annuity & Life Assurance Company of New York (formerly Presidential Life)

      800‑926‑7599

    • Cancer Expense / Critical Illness

      800‑551‑8354

    • Disability Income Insurance

      800‑845‑9265

    • ExpressTERM®

      800‑866‑9933

    • Indexed Universal Life (policies beginning with MU)

      800‑866‑9933

    • LevelTERM®

      800‑866‑9933

    • Mortgage Life

      800‑845‑9265

    • Mortgage Protection

      877‑218‑3293

    • Traditional Life (some policies formerly known as BMA)

      800‑866‑9933

    • Variable Life Insurance

      800‑423‑9398

    • Whole Life / Universal Life

      800‑866‑9933