Customer Service
Resources are available to help you manage your annuity contract or make a claim. Whether you need help filing a claim, or making a change to your policy such as naming a new beneficiary, you’ll find what you need in Claims Forms and Service Form sections.
To contact an Athene Annuity associate, please contact 1.855.4ATHENE.
Our hours are:
Monday-Thursday 8.00AM – 6PM ET
Friday 8.00AM – 5PM ET
Our address is:
Athene Annuity & Life Assurance Company
Main Administration Offices
2000 Wade Hampton Blvd
Greenville, SC 29615
Current Client Contact Information by Product Type
| Life Insurance | |
|---|---|
| Whole Life / Universal Life | (800) 551-8354 |
| Cancer Expense | (800) 551-8354 |
| Critical Illness | (800) 551-8354 |
| Traditional Life (Some policies formerly known as BMA) |
(800) 234-5514 |
| LevelTERM® | (866) 765-4555 |
| Mortgage Life | (800) 845-9265 |
| Accidental Death | (800) 845-9265 |
| Disability Income Insurance | (800) 845-9265 |
| ExpressTERM® | (866) 816-6767 |
| Mortgage Protection | (877) 218-3293 |
| Indexed Universal Life (policies beginning with MU) | (866) 690-1992 |
| Variable Life Insurance |
(800) 423-9398 |
| Annuity | |
|---|---|
| Variable Annuities | (800) 423-9398 |
| Fixed Annuities Contracts beginning with MA |
(866) 690-1992 |
| Fixed Annuities All other contracts |
(800) 234-5514 |
Head Office
Athene Annuity & Life Assurance Company
Toll Free Phone: 1-855.4.ATHENE
Local Phone: 1-864-609-1000