Customer Service


Resources are available to help you manage your annuity contract or make a claim. Whether you need help filing a claim, or making a change to your policy such as naming a new beneficiary, you’ll find what you need in Claims Forms and Service Form sections.

To contact an Athene Annuity associate, please contact 855-4-ATHENE.

Home Office

Athene USA (formerly known as Aviva USA)
7700 Mills Civic Parkway
West Des Moines, IA 50266

Call 1-888-ANNUITY (1-888-266-8489)
8:00-5:00 CT, M-F

Current Client Contact Information by Product Type

Life Insurance
Whole Life / Universal Life 800-551-8354
Cancer Expense 800-551-8354
Critical Illness 800-551-8354
Traditional Life: (Some policies formerly known as BMA) 800-234-5514
LevelTERM® 866-765-4555
Mortgage Life 800-845-9265
Accidental Death 800-845-9265
Disability Income Insurance 800-845-9265
ExpressTERM® 866-816-6767
Mortgage Protection 877-218-3293
Indexed Universal Life (policies beginning with MU) 866-690-1992
Variable Life Insurance 800-423-9398
Athene Annuity & Life Assurance Company of New York (Formerly Presidential Life) 800-926-7599 ext. 659

 

Annuity
Variable Annuities 800) 423-9398
Fixed Annuities: Contracts beginning with MA 866-690-1992
Fixed Annuities: Contracts issued by Investors Insurance Corporation 866-626-1161
Fixed Annuities: Contracts issued by Aviva Life and Annuity Company 888-266-8489
Fixed Annuities: Contracts issued by Athene Annuity and Life Company 888-266-8489
All other annuities 800-926-7599 ext. 660

 

New York
ATHENE MaxRate Annuity – NY 866-690-1992, Option 1, then Option 1
All other annuities sold in New York 800-926-7599 ext. 660
Life Insurance issued by Athene Annuity & Life Assurance Company of New York (Formerly Presidential Life) 800-926-7599 ext. 659