Customer Service


Resources are available to help you manage your annuity contract or make a claim. Whether you need help filing a claim, or making a change to your policy such as naming a new beneficiary, you’ll find what you need in Claims Forms and Service Form sections.

To contact an Athene Annuity associate, please contact 855-4-ATHENE.

Hours:

  • Monday-Thursday 8AM – 6PM ET
  • Friday 8AM – 5PM ET

Address:

Athene Annuity & Life Assurance Company
Main Administration Offices
400 Brookfield Parkway
Greenville, SC 29607

Current Client Contact Information by Product Type

Life Insurance
Whole Life / Universal Life 800-551-8354
Cancer Expense 800-551-8354
Critical Illness 800-551-8354
Traditional Life: (Some policies formerly known as BMA) 800-234-5514
LevelTERM® 866-765-4555
Mortgage Life 800-845-9265
Accidental Death 800-845-9265
Disability Income Insurance 800-845-9265
ExpressTERM® 866-816-6767
Mortgage Protection 877-218-3293
Indexed Universal Life (policies beginning with MU) 866-690-1992
Variable Life Insurance 800-423-9398

 

Annuity
Variable Annuities 800) 423-9398
Fixed Annuities: Contracts beginning with MA 866-690-1992
Fixed Annuities: Contracts issued by Investors Insurance Corporation 866-626-1161
Fixed Annuities: All other contracts 800-234-5514

Head Office

Athene Annuity & Life Assurance Company
Toll Free Phone: 1-855-4-ATHENE
Local Phone: 1-864-609-1000