Customer Service

Resources are available to help you manage your annuity contract or make a claim. Whether you need help filing a claim, or making a change to your policy such as naming a new beneficiary, you’ll find what you need in Claims Forms and Service Form sections.

To contact an Athene Annuity associate, please contact 1.855.4ATHENE.

Our hours are:
Monday-Thursday 8.00AM – 6PM ET
Friday 8.00AM – 5PM ET

Our address is:
Athene Annuity & Life Assurance Company
Main Administration Offices
400 Brookfield Parkway
Greenville, SC 29607

Current Client Contact Information by Product Type

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Life Insurance
Whole Life / Universal Life (800) 551-8354
Cancer Expense (800) 551-8354
Critical Illness (800) 551-8354
Traditional Life
(Some policies formerly known as BMA)
(800) 234-5514
LevelTERM® (866) 765-4555
Mortgage Life (800) 845-9265
Accidental Death (800) 845-9265
Disability Income Insurance (800) 845-9265
ExpressTERM® (866) 816-6767
Mortgage Protection (877) 218-3293
Indexed Universal Life (policies beginning with MU) (866) 690-1992
Variable Life Insurance
(800) 423-9398


Variable Annuities (800) 423-9398
Fixed Annuities
Contracts beginning with MA
(866) 690-1992
Fixed Annuities
All other contracts
(800) 234-5514


Head Office

Athene Annuity & Life Assurance Company
Toll Free Phone: 1-855.4.ATHENE
Local Phone: 1-864-609-1000